Refund Policy

Refund Policy
 

HORIZON SEC LLC ("we," "us," or "our") is committed to ensuring customer satisfaction with our server solutions and related services. This Refund Policy outlines the terms and conditions under which refunds are issued for our services. By purchasing our services, you agree to the terms of this Refund Policy.
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Refund Eligibility

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Refunds may be issued under the following circumstances:

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Service Disruption: If HORIZON SEC LLC fails to meet our Service Level Agreement (SLA) commitments, resulting in significant downtime or performance issues that cannot be resolved within a reasonable timeframe.

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Cancellation Within the Refund Period: For certain services, we offer a refund period during which you may cancel your service and receive a full or partial refund. The refund period and eligibility criteria vary depending on the service purchased.

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Refund Process

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To request a refund, you must contact our customer support team and provide relevant details, including your account information and the reason for the refund request. Refund requests are typically processed within a reasonable timeframe, subject to verification and approval by HORIZON SEC LLC.

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Refund Exceptions

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Refunds are not available under the following circumstances:

 

Violation of Terms: If you have violated any terms of service, acceptable use policy, or other agreements with HORIZON SEC LLC.
 

Usage-Based Fees: For services billed based on usage, such as bandwidth or storage, refunds are not available for usage that has already occurred.

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Domain Registration Fees: Domain registration fees are non-refundable once a domain name has been registered or renewed.

 

Method of Refund

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Refunds are typically issued using the original payment method used for the purchase. In certain cases, refunds may be issued via alternative payment methods, such as account credits or checks, at our discretion.​

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Chargebacks and Disputes
 

If you initiate a chargeback or payment dispute with your financial institution for a transaction with HORIZON SEC LLC, your account may be suspended or terminated, and you may be subject to additional fees and penalties. We reserve the right to contest chargebacks and disputes to recover funds owed to us.

 

Changes to this Refund Policy

 

HORIZON SEC LLC reserves the right to update or revise this Refund Policy at any time. We will notify you of any material changes by posting the updated Refund Policy on our website or through other appropriate channels.